Shipping policy

📦 Shipping Policy

Thank you for shopping with FortressVibe! We’re committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below.

1. Order Processing

Orders are processed within 1–3 business days.

Orders placed on weekends or holidays will be processed the next business day.

Once your order has been processed, you will receive a confirmation email with tracking information (if available).

2. Shipping Times

Shipping times vary depending on the product and destination. Since we work with global suppliers, most orders are delivered within:

Please note: Shipping times are estimates and not guaranteed.

3. Shipping Fees

• We offer free shipping on most items.
  
  
• Some items may have shipping charges depending on the supplier. These will be clearly stated at checkout.

🏠 Domestic Shipping – United States

We offer both Economy and Standard shipping options:

• Economy Shipping (5–8 business days):
• Free on orders over $50
• $4.90 for orders under 5 lb.
• $19.90 for heavy/bulk orders (5–70 lb.)
• Standard Shipping (3–4 business days):
• $6.90 (up to 1 lb.)
• $9.90 (1–5 lb.)

Orders are processed within 1–3 business days.

🍁 Canada

• Economy International (6–10 business days): $14.99
• Free Shipping on orders over $50

🇻🇬 British Virgin Islands

• Economy International (6–18 business days): $29.99
• DHL Express: Live rates shown at checkout + $5.00 handling fee

🌏 International Shipping

We currently ship to select regions across Asia, Europe, and Oceania. Rates and delivery times vary by region:

🌸 Asia

(Hong Kong SAR, Japan, Singapore, Israel, Thailand, South Korea)

• Economy International (6–18 business days): $14.99
• DHL Express: Carrier rate + $5.00 handling fee (live at checkout)

🇪🇺 Europe

(UK, Germany, France, Belgium, Switzerland, Netherlands, and more)

• Standard International (6–12 business days): $14.99
• DHL Express: Carrier rate + $5.00 handling fee
• USPS International: Carrier-calculated at checkout

🌊 Oceania

(Australia, New Zealand)

• Economy International (6–18 business days): $18.99
• DHL Express: Carrier rate + $10.00 handling fee

4. Tracking Your Order

• Most orders include tracking numbers. You can track your order using the tracking link provided in your shipping confirmation email.
  
  
• Please allow 3–7 business days for tracking information to become available.

5. Delayed or Lost Orders

• While we do our best to ensure timely delivery, however, these are estimates and may vary due to unforeseen events. We are not responsible for delays caused by customs, weather, or carrier issues.
• Delivery times do not include weekends or holidays.
• If your order has not arrived within 60 days, please contact us at info@FortressVibe.store, and we will assist you in resolving the issue.

6. Incorrect Shipping Address

• Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses.

7. Customs and Import Taxes

• Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.